Our goal is to ensure complete satisfaction with our products. Please follow the relevant procedure below should you wish to return your online purchase.
We will replace any goods that arrive faulty or damaged (as per our website terms and conditions).
You must notify our Customer Service team within 7 days of receipt and they will arrange for return of the goods in an appropriate manner.
Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund. It is against the law to post broken glass or ceramics - please do not send back.
Any delivery and gift wrap cost to the original order will not be refunded unless the item is faulty or broken.
Personalised/engraved purchases are customised to your specifications and may not be changed, cancelled, returned, exchanged or refunded, unless the item is faulty or broken.
To return your product, please post to:
Customer Service Returns Department
100 Holbeche Road
Your statutory rights will not be affected.
Important – when returning goods to us please ensure you obtain a certificate of postage, available from the Post Office, free of charge. Please note this does not insure against loss in the post.